Refund policy
RETURNS
Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be accepted.
Items returned more than 30 days after delivery are not eligible for a refund or exchange.
RETURN POLICY AND RIGHT OF WITHDRAWAL
Right of Withdrawal (European Union customers)
In accordance with EU Directive 2023/2673, any customer residing in the European Union has the right to withdraw from their purchase within 14 daysof receiving their order, without having to provide any reason.
How to exercise your right of withdrawal: You may exercise your right of withdrawal by using the withdrawal button available on our store, or by contacting us by email at info@cacheawra.com, providing your name, order number, and your decision to withdraw. You will receive an email confirmation as soon as possible.
Return of items: You must return the items within 14 days of notifying us of your withdrawal to the following address:
765 Beaubien East
CP 122
Montreal (Quebec), H2S 1S8
Canada
. Items must be returned in their original condition, unworn, and with tags attached. Return shipping costs are the responsibility of the customer.
Refund: The refund will be processed within 14 days of receiving the returned items, using the same payment method used for the original purchase.
Exceptions: The right of withdrawal does not apply to personalized items or swimwear for hygiene reasons if the protective seal has been removed.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also inform you whether your refund is approved or denied.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.
Delayed or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Next, contact your bank. Refunds often take some time to process before being posted.
If you’ve done all of this and still have not received your refund, please contact us at info@cacheawra.com.
Sale or Promotional Items (if applicable)
Only regular-priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only replace items that are defective or damaged. If you need to exchange yours for the same item, email us at info@cacheawra.com and send your item to the following address:
𝐂𝐀𝐂𝐇𝐄 𝐀𝐖𝐑𝐀
765 Beaubien East
CP 122
Montreal (Quebec), H2S 1S8
Canada
Shipping
To return your product, you should mail it to the following address:
𝐂𝐀𝐂𝐇𝐄 𝐀𝐖𝐑𝐀
765 Beaubien East
PO. Box 122
Montreal (Quebec), H2S 1S8
Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item worth over $75 CAD, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.