Frequently asked questions (FAQ)

Why did we choose the name β€œCache Awra”?

We chose the name 𝐂𝐀𝐂𝐇𝐄 𝐀𝐖𝐑𝐀 because we wanted something simple, clear, and powerful, a name that perfectly reflects our mission: to offer modest, functional, and modern clothing designed specifically for Muslim men.

The termΒ ΚΏawra refers, in Islam, to the parts of the body that should be covered out of modesty. It is an essential concept, rooted in the Qur’an and the Sunnah, that guides the way we dress and live our faith.

We understand that this word may sometimes make people uncomfortable, whether for cultural or personal reasons, but we firmly believe it is entirely appropriate and respectful from an Islamic perspective. We want to help bring this term back into the light, in its true and noble meaning, and associate it with a modern and positive message.

And let’s be honest, it’s also a friendly little reminder (or daβ€˜wah) to encourage our brothers to cover theirΒ ΚΏawraΒ with pride and serenity πŸ˜‰.

𝐂𝐀𝐂𝐇𝐄 𝐀𝐖𝐑𝐀 is more than just a name: it’s a commitment, a call to unite modesty, style, and confidence.

How do I choose the right size for my clothes?

Each item on our website comes with its own specific size guide. Simply click on the size chart available on the product page to view detailed measurements. Take your own measurements and compare them with the information provided to select the size that fits you best.

⚠️ Important notice regarding cropped pants and shorts: While the cut is designed to fall to the knees, this may vary depending on your body type (longer torso, shorter legs, broader or slimmer build, etc.). We strongly recommend consulting the size chart to find the best fit, rather than relying on your usual size.

How do I safely wash my clothes?

Our clothes can be easily machine-washed for convenient care. Here are some tips to ensure their longevity:

  1. Machine Wash:Β You can wash your garments in a washing machine at a moderate temperature. To preserve colors and fabrics, we recommend using a gentle cycle.
  2. Dryer:Β It is perfectly safe to use a dryer. Choose a low-heat cycle to prevent shrinking or damage to the fibers.
  3. Detergents:Β Use a mild detergent for optimal washing. Avoid harsh products that could affect the quality of the fabric.

By following these simple tips, your clothes will stay in excellent condition while remaining clean and ready to wear!

Do you offer free shipping in Montreal?

Yes, delivery is free for orders in Montreal.
The delivery timeframe is typically 1 to 3 business days after the order has been processed, which usually takes 1 to 2 business days.

What are the delivery times within Canada?

We are committed to processing your order within 1 to 2 business days after receipt.
Delivery typically takes 1 to 3 business days for Montreal and surrounding areas. For other locations, delivery times will depend on the carrier and the chosen shipping method.

Do you offer international shipping?

Yes, we ship internationally. Delivery times typically range fromΒ 7 to 21 business days, depending on the destination country. Available shipping options will be presented at checkout.

Are there any additional fees?

Yes.Β Customs duties or local taxesΒ may apply depending on your country’s regulations. We recommend checking with local authorities to avoid any surprises when receiving your package.

Why did I have to pay customs fees?

When ordering internationally, some countries applyΒ customs duties, taxes, or import feesΒ on incoming packages. These fees are determined by local authorities based on the value and nature of the imported products.

These charges areΒ not collected by 𝐂𝐀𝐂𝐇𝐄 𝐀𝐖𝐑𝐀 and are the responsibility of the customer. We recommend checking with your country’s customs office before placing an order to avoid any surprises.

As a reminder, we are based inΒ Montreal, Canada.

How are shipping fees calculated?

Shipping fees are calculated automatically at checkout based on your delivery address. Several shipping options will be presented before you finalize your order, allowing you to choose the one that suits you best.

Shipping is free for orders delivered to Montreal, Quebec.

What is your refund policy?

Refund Policy

Our policy lastsΒ 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

Return Eligibility

To be eligible for a return, your item must beΒ unusedΒ and in the same condition as when you received it. It must also be in its original packaging.
To complete your return, we require aΒ receipt or proof of purchase.

  • Items that are not in their original condition, that are damaged, or that are missing parts for reasons not due to our error, areΒ not eligible for a refund or exchange.
  • Items returned more thanΒ 30 daysΒ after delivery are alsoΒ not refundable or exchangeable.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item and to inform you whether your refund is approved or denied.
If approved, your refund will be processed, and a credit will automatically be applied to yourΒ original method of paymentΒ within a few days.

Delayed or Missing Refunds (if applicable)

If you haven’t received a refund yet, firstΒ check your bank account.

ThenΒ contact your credit card company, as it may take some time before your refund is officially posted.

Next,Β contact your bank. There is often a processing time before a refund is reflected.

If you’ve done all of this and still have not received your refund, please contact us atΒ info@cacheawra.com.

Sale or Promotional Items (if applicable)

Only regular-priced items are refundable. Unfortunately,Β sale or promotional items are not eligible for a refund.

Exchanges (if applicable)

We only replace items if they areΒ defective or damaged.
If you need to exchange yours for the same item, please email us atΒ info@cacheawra.comΒ and send your item to the following address:

𝐂𝐀𝐂𝐇𝐄 𝐀𝐖𝐑𝐀
765 Beaubien Est
CP 122
Montreal, Quebec, H2S 1S8
Canada

Shipping for Returns

To return your product, send it to the address above.
Return shipping costs are your responsibilityΒ and are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item valued overΒ $75 CAD, we recommend using aΒ tracked shipping service or insuring your shipment. WeΒ cannot guaranteeΒ that we will receive your returned item.

Feel free to contact us if you have any questions!