Frequently asked questions (FAQ)
General questions
Why did we choose the name “Cache Awra”?
We chose the name 𝐂𝐀𝐂𝐇𝐄 𝐀𝐖𝐑𝐀 because we wanted something simple, clear, and powerful, a name that perfectly reflects our mission: to offer modest, functional, and modern clothing designed specifically for Muslim men.
The term ʿawra refers, in Islam, to the parts of the body that should be covered out of modesty. It is an essential concept, rooted in the Qur’an and the Sunnah, that guides the way we dress and live our faith.
We understand that this word may sometimes make people uncomfortable, whether for cultural or personal reasons, but we firmly believe it is entirely appropriate and respectful from an Islamic perspective. We want to help bring this term back into the light, in its true and noble meaning, and associate it with a modern and positive message.
And let’s be honest, it’s also a friendly little reminder (or da‘wah) to encourage our brothers to cover their ʿawra with pride and serenity 😉.
𝐂𝐀𝐂𝐇𝐄 𝐀𝐖𝐑𝐀 is more than just a name: it’s a commitment, a call to unite modesty, style, and confidence.
How do I choose the right size for my clothes?
Each item on our website comes with its own specific size guide. Simply click on the size chart available on the product page to view detailed measurements. Take your own measurements and compare them with the information provided to select the size that fits you best.
⚠️ Important notice regarding cropped pants and shorts: While the cut is designed to fall to the knees, this may vary depending on your body type (longer torso, shorter legs, broader or slimmer build, etc.). We strongly recommend consulting the size chart to find the best fit, rather than relying on your usual size.
How do I safely wash my clothes?
Our clothes can be easily machine-washed for convenient care. Here are some tips to ensure their longevity:
- Machine Wash: You can wash your garments in a washing machine at a moderate temperature. To preserve colors and fabrics, we recommend using a gentle cycle.
- Dryer: It is perfectly safe to use a dryer. Choose a low-heat cycle to prevent shrinking or damage to the fibers.
- Detergents: Use a mild detergent for optimal washing. Avoid harsh products that could affect the quality of the fabric.
By following these simple tips, your clothes will stay in excellent condition while remaining clean and ready to wear!
What is your refund policy?
Our refund policy, along with all of our other policies, can be found at the bottom of the page. Simply click on the policy you wish to view to access it. We encourage you to read them carefully and contact us with any questions.
Delivery
Do you ship internationally?
Yes. Here is the list of countries where we currently ship:
America
- Canada
- United States
Oceania
- Australia
Europe
- Austria
- Belgium
- Denmark
- Czechia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Italy
- Liechtenstein
- Luxembourg
- Malta
- Monaco
- Netherlands
- Portugal
- San Marino
- Sweden
- Switzerland
- United Kingdom
Asia
- Bahrain
- Iraq
- Jordan
- Kuwait
- Lebanon
- Oman
- Qatar
- Saudi Arabia
- Turkey
- United Arab Emirates
Africa
- Egypt
Can additional fees apply?
Yes. Customs duties or local taxes may apply depending on your country’s regulations. We recommend checking with your local authorities to avoid any surprises upon receiving your package.
What are the delivery times?
Processing time
Please note that there is a processing time of 1 to 2 business days after we receive your order.
Delivery times
Montréal: Between 1 to 3 business days after the order has been processed.
Canada and United States: Between 1 to 7 business days after the order has been processed. (The timeframe will depend on the delivery method selected at checkout.)
International: Usually between 7 to 21 business days after the order has been processed. (The timeframe will depend on the delivery method selected at checkout.)
Why did I have to pay customs fees?
When you order internationally, some countries may apply customs fees, taxes, or import duties on incoming packages. These fees are determined by local authorities based on the value and nature of the imported products.
These fees are not charged by 𝐂𝐀𝐂𝐇𝐄 𝐀𝐖𝐑𝐀 and are the responsibility of the customer. We recommend checking with your country’s customs services before placing an order to avoid any surprises.
As a reminder, we are based in Montréal, Canada.
How are the delivery fees calculated?
Delivery fees are calculated automatically at checkout based on your address.
Multiple delivery options will be offered before you finalize your order, allowing you to choose the one that suits you best.
Delivery is free for orders shipped within Montreal, Québec.